This Privacy Policy explains how handles personal information when you visit our website, contact us, request a quote or use our landscape design services.
We may collect information you choose to provide, including your name, email address, phone number, project details, location preferences and message content submitted through contact or quote forms.
We may also collect limited technical information such as browser type, device type, pages visited, referral source and approximate usage data to help us improve website performance and user experience.
2. How We Use Information
We use personal information to respond to enquiries, prepare consultations, provide quotes, manage client communication and improve our services.
We may use non-identifying website analytics to understand how visitors interact with our pages, services and content.
3. Legal Basis and Consent
By submitting information through this website, you consent to using that information for the purpose for which it was provided.
Where required, we will seek additional consent before using your information for a materially different purpose.
4. Sharing of Information
We do not sell personal information. We may share limited information with trusted service providers only when necessary to operate the website, respond to enquiries, support communication or deliver requested services.
We may disclose information where required by law, regulation, legal process or a valid government request.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
No online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including business, administrative, legal and reporting requirements.
When information is no longer needed, we take reasonable steps to delete, anonymise or securely store it.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable Australian privacy laws and legitimate business requirements.
To make a privacy request, contact us at info@rivercairnstudio.com.
8. Cookies and Website Tools
Our website may use cookies and similar technologies to support functionality, improve performance and understand visitor activity.
More details are available in our Cookie Policy.
9. Third-Party Links
This website may include links to third-party websites or services. We are not responsible for their privacy practices, content or security.
Please review the privacy policies of external websites before providing personal information to them.
10. Contact Us
For questions about this Privacy Policy, contact at info@rivercairnstudio.com, call +61 2 1234 5678, or write to .